What this code is for

Chase Cabinetry was built on a reputation for integrity, honesty and reliability. This code sets out the minimum standard of conduct we expect from everyone who represents us — employees, contractors, and any other party acting on our behalf.

If you are ever unsure about the right course of action in a situation, talk to Chase directly before proceeding.

This code does not answer every possible situation. It is a foundation, not a rulebook. When in doubt, apply the tagline above: make good choices, do the right thing, obey all laws, and be open, honest and fair.

Employees are expected to acknowledge their understanding of this code. Failure to adhere to it may result in disciplinary action, up to and including termination of employment.

We conduct all of our work honestly and with integrity — in how we deal with clients, suppliers, subcontractors, and each other.

We give clients objective advice and honest recommendations based on what is genuinely in their best interest, not what is easiest or most profitable for us. We do not cut corners, misrepresent our work, or overstate what we can deliver.

We expect the same standard from anyone we work with. Suppliers and partners must:

• Comply with all applicable laws
• Deal with us and our clients honestly and without deception
• Avoid conflicts of interest in their relationship with Chase Cabinetry

We give preference to suppliers who hold and uphold their own code of ethics.

Anyone who reports a potential violation of this code — or who participates in good faith in an investigation of a possible violation — will not face retaliation of any kind.

If you are aware of behaviour that you believe conflicts with this code, you are encouraged to raise it. Speak directly with Chase. Your concern will be taken seriously and treated with discretion.

A conflict of interest arises when a personal interest — financial, personal, or otherwise — could influence, or appear to influence, how you do your job.

If you find yourself in a situation that might be a conflict, ask yourself:

• Would this create an incentive for me to benefit myself, my family, or a friend at the company’s or a client’s expense?
• Would this affect my ability to do my job objectively?
• Would I be uncomfortable if Chase or a client knew about it?

If the answer to any of these is yes, the situation is likely a conflict of interest. Disclose it to Chase promptly and do not proceed until it has been discussed and resolved.

We do not offer or accept gifts, hospitality, or other inducements intended to influence a business decision — whether from clients, suppliers, or anyone else.

Modest, occasional gestures of goodwill (such as a meal during a site visit or a small seasonal gift) are acceptable provided they do not create any expectation of preferential treatment. If you are unsure whether something crosses the line, decline it and mention it to Chase.

We compete on the quality of our work and the value we deliver to clients. We do not misrepresent competitors, make misleading claims about our own capabilities, or engage in any form of unfair dealing.

We want to earn business because we are genuinely the right choice for the client — not through pressure, manipulation, or practices that reflect poorly on the trade.

Our clients trust us with their homes and businesses. That trust must be earned and maintained through every interaction.

Our commitments to every client are:

• We communicate honestly about what we can deliver, when we can deliver it, and what it will cost
• Prices quoted are complete and accurate — there are no hidden fees
• Work is carried out to the standard agreed at the start of the project
• Promises made by Chase Cabinetry to a client will be honoured
• If something goes wrong, we tell the client promptly and work to make it right

Our goal is not simply to complete a project — it is to leave every client genuinely satisfied with the result and the experience of working with us.

Our pricing is competitive and reflects the quality of custom, client-focused work we deliver. We are transparent about costs from the start.

Wherever possible, we agree on fees, scope, and payment terms clearly before work begins — so both we and our clients can plan with confidence.

All financial records must be complete, accurate, and maintained honestly. No employee may alter, falsify, or interfere with any financial record or account.

In the course of our work we are trusted with sensitive information — about clients, their homes, their projects, their budgets, and their preferences. This information is confidential and must be treated as such.

Confidentiality applies to:

• Client information of any kind
• Supplier and subcontractor relationships and pricing
• Chase Cabinetry’s business information, finances, and plans
• Colleague and employee information

Confidential information must not be shared outside the business except where required to deliver a project, and only with parties who understand and respect that obligation.

Designs, drawings, plans, and creative work produced by Chase Cabinetry remain the intellectual property of Chase Cabinetry unless a different arrangement has been agreed in writing with the client in advance.

We equally respect the intellectual property and confidential information of our clients and do not use or share client materials for any purpose other than the project they were created for.

Everyone who works for or with Chase Cabinetry has a responsibility to protect the company’s assets, reputation, and brand.

This means:

• Taking care of tools, equipment, vehicles, and materials
• Using company resources for business purposes only
• Not making public statements on behalf of Chase Cabinetry without authorization
• Behaving on site and in client interactions in a way that reflects well on the business

Our reputation has been built over years of quality work and honest dealing. Every project and every interaction is an opportunity to strengthen or weaken it.

Chase Cabinetry is committed to treating every person fairly and with respect — clients, colleagues, suppliers, and anyone else encountered in the course of business.

We do not tolerate discrimination, harassment, or disrespect of any kind. Decisions about hiring, assigning work, or dealing with clients and suppliers are made on the basis of merit, capability, and fit — never on the basis of gender, race, religion, ethnicity, age, disability, or any other personal characteristic.

This applies equally in the workplace, on job sites, in client homes, and in any other setting where we are representing Chase Cabinetry.

The safety of everyone on a job site — our people, our clients, subcontractors, and bystanders — comes first. Always.

We follow all applicable health and safety regulations and take a safety-first approach to every project. If something is not safe, it does not proceed until it is.

Anyone who identifies an unsafe condition or practice is expected to raise it immediately. There is no circumstance in which completing a task faster is worth risking someone’s safety.

We take our responsibility to the environment seriously. We aim to minimize waste, use materials responsibly, and reduce the environmental footprint of our work wherever we can.

We review our practices periodically to identify opportunities to work in a cleaner, greener way — whether that means better waste management on site, sourcing materials more sustainably, or reducing unnecessary travel and energy use.

Environmental impact is considered as part of how we plan and deliver every project.

If you have a question about how this code applies to a specific situation, talk to Chase directly. It is always better to ask first than to act and regret it later.

If you believe a violation of this code has occurred or is occurring, report it. You will not face any negative consequences for raising a genuine concern in good faith.

Chase Cabinetry

42 Valencourt Drive, Welland, ON L3C 1M8

(289) 673-1355

info@chase-cabinetry.com