MAKE GOOD CHOICES, DO THE RIGHT THING, OBEY ALL LAWS, AND BE OPEN, HONEST AND FAIR.
Chase Cabinetry is proud of its reputation for integrity, honesty and reliability. Our business was founded on this reputation and we expect our employees, Directors, and all other persons or parties representing our interests to uphold our commitment to make good choices, do the right thing, obey all laws, and be open, honest and fair in dealings with everyone encountered during the course of business.
Employees will be required to certify their understanding of the Code of Business Ethics and Conduct and can face disciplinary action up to and including termination of employment for failing to adhere to the Code.
The Code will not give answers for every situation. Employees are encouraged to seek additional guidance if necessary. If employees have any doubts about the right thing to do, they should ask their supervisor, manager or the Human Resource department as appropriate.
The following ethics and principles of conduct are minimum standards.
Employees are encouraged to report potential violations of the Code. No employee shall be retaliated against for reporting or participating in investigations into possible Code violations.
We always conduct our services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our services, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers. We require social responsibility and ethical behaviours in the relationship between Chase Cabinetry and its’ suppliers. Our company must give privilege to suppliers with an effective code of ethics. This relationship should be based on three components:
- The suppliers must be in strict compliance with the law.
- The suppliers must have respect for competition.
- The suppliers must not have actual or perceived conflicts of interest with any other party.
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
We will not offer or accept gifts, hospitality or other inducements which encourage or reward a decision, or engage in any form of bribery.
Conflict of Interests
We will avoid or declare conflicts of interest and circumstances that reasonably appear to be a conflict. Sometimes a situation that previously didn’t present a conflict of interest may develop into one.When faced with a potential conflict, Chase Cabinetry employees should ask themselves:
- Would this activity create an actual or apparent incentive for me to benefit myself, my friends, or my family?
- Would this activity harm my reputation or hurt my ability to do my job?
- Would this activity embarrass Chase Cabinetry or me if it showed up in the press?
If the answer to any of these questions is “yes,” the relationship or situation is likely to constitute a conflict of interest, and should be avoided.
We will compete vigorously but fairly in our market, being honest and trustworthy in all of our dealings.
Client Service Standards
We will always be truthful, helpful and accurate in our communications with our clients. Our main goal is to maintain credibility by understanding our client needs and priorities. The information exchanged with clients and employees is used to develop mutually acceptable performance expectations to meet our client needs. Our obligations to maintain client satisfaction are as follows:
- Client orders must be served promptly and accurately.
- Clients expect that we will be honest and ethical in dealing with them, and prices quoted are valid without hidden fees.
- Our company will honour any guarantees or other service promises given to the client by an authorized employee of Chase Cabinetry.
Our fees are competitive for the service that we provide which is; high quality, custom, client-oriented service. We will always try to propose designs and solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree on our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
Financial Integrity and Responsibility
We will ensure that our financial records are complete and accurate, and our internal controls are honoured. Employees will never interfere with the auditing of financial records nor falsify any company record or account.
Brand and Asset Protection
We will assess and manage risks to our business to protect our physical, financial and intellectual assets and our brand.
We will protect the confidentiality and privacy of all information received in the course of conducting business. This applies to all of our clients, suppliers, associates, employees and Chase Cabinetry corporate information.
Intellectual Property and Moral Rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property.
Duty of Care
Our actions and advice will always conform to all relevant statutes, regulations, guidelines and professional standards. We believe that all businesses and organizations, including our services, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Equality and Discrimination
We will always be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability. We will treat all individuals fairly and impartially, without prejudice, and will never tolerate discrimination, disrespect or harassment in any form.
Health and Safety
We will always care for the health and safety of each other and for those with whom we meet in the course of business. Our actions will be governed by the principle of safety first.
We will do everything possible to minimize the potential harmful effects of our activities on the environment. We will conduct periodic assessments of our activities and processes to see if we can reduce our footprint and adopt greener practices. We will consider environmental impacts in all of our planning processes.